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My point isn't about the information contained in the comment, it's about the tone.

Regardless of the accuracy of this comment, it makes me sad that the top comment on this post is adversarial/argumentative and showing little emotional understanding/empathy (particularly the line "getting called out in posts like this one"). I think it unfortunately demonstrates well the point the author made about EA having an emotions problem:

On the forum in particular and in EA discourse in general, there is a tendency to give less weight/be more critical of posts that are more emotion-heavy and less rational. This tendency makes sense based on EA principles… to a certain extent. To stay true to the aforementioned values of scientific mindset and openness, it makes sense that we challenge people’s ideas and are truth-seeking in our comments. However, there is an important distinction between interrogating someone’s research and interrogating someone’s lived experience. I fear that the attitude of truth-seeking and challenging one another to be better has led to an inclination to suspend compassion in the absence of substantial evidence of wrongdoing. You’re allowed to be sorry that someone experienced something without fully understanding it.