I'm glad risks from Scotland are finally being explored! (Can't unsee the Scottish flag on the cover)

What does this mean, please?: (the only trick is figuring out how to select yourself into the correct reference class.)

Also, I love this: The most notable shift is we’re saying goodbye to our problem-oriented approach (colloquially known as “bugs”) and focusing on the perspective of asking: what do you actually want and how can we move toward that? We’ll also be incorporating a holistic approach to your goals and needs, an understanding of the limits of improved productivity, an orientation to uncertainty, and more. 

Hey Alex, I recall last year we posted links to vote for the videos on the forum, but not sure if anything else. Maybe this year we could post all the relevant links and info to get involved on here - if not I'll message you personally : D

Toby Words :p