"Operations" is currently a big EA buzzword, but too many parts of the organization are incorrectly classified under this umbrella.
In reality, "operations" covers practically everything that relates to the day-to-day running of the organization. The lack of clarity regarding what the organization really needs often means that it doesn't get the right help.
We asked our experts how their services are commonly mislabeled as operations, and tips for making sure that their area of specialty is given proper attention in your organization.
Thanks for sharing. One quick comment: The post doesn't make it very clear what the acroynm "EASE" stands for. It might be helpful and more accessible if spelt out somewhere.