I suggest that (1) should be called "the problem of absolute cluelessness" and that (2) should be called "the practical problem of cluelessness".
When context is clear one could drop the adjective. My suspicion is that with time (1) will come to be regarded as a solved problem, and (2) will still want a lot of attention. I think it's fine/desirable if at that point it gets to use the pithier term of "cluelessness". I also think that it's probably good if (1) and (2) have names which make it clear that there's a link between them. I think there may be a small transition cost from current usage, but (a) there just isn't that much total use of the terms now, and (b) current usage seems inconsistent about whether it includes (2).
"The epistemic hurdle" (to doing good) feels catchy and like it captures (2). Not sure it's actually good, but I wanted to leave it here for you to judge.
"Epistemic hurdle" is nicely concise, and I like the corresponding mental image of EAs who are ready to run to do good, but need to overcome the barrier of (2).